Ordering / Shipping / Payment Policy(s)
Shipping Restrictions Progressivecavityparts.com/Liberty Process Equipment, Inc. ships pumps and pump parts throughout North America including Canada and Alaska as well as Mexico. If you are ordering from a foreign country we will contact you for all necessary and appropriate paperwork to ship your part(s) successfully if required.
All items under 150 lbs will ship via UPS insured, all items over 70 lbs in weight are shipped seperately with your order with additional handling fees from UPS for the weight of the product. All other products will ship via common courier freight selected by PCP staff. Liberty Process Equipment, Inc. reserves the right to select the freight shipping options if the customer suggested shipping option is not available or feasable.
Payment InformationAll payment occurs online via secure credit-card transaction when the ordered package leaves our facility. This way for instance if freight is chosen it is added to the bill before the item is shipped. All payments on this website are by credit card only via secure Socket Layer SSL Technology. The SSL certificate is on display in the navigation bar, simply clicking it will take you to the licensing page showing the SSL certificates validity.
Credit card information is not retained nor used by Progressivecavitypumps.com staff. Progressivecavityparts.com is PCI/CISP certified in combating identity theft with the ecommerce software package we utilize for online reselling. Our only CC reference to your purchase are the last 4 numbers of your credit card to be used as an Identifier if we need to contact you, all other information is held by the merchant account. Progressivecavityparts nor its parent company Liberty Process Equipment retains full credit card billing information for our online purchases.
All other secure credit card transaction information is held by the merchant account.
If an item is shipping out as a partial shipment, then you will be billed for the partial amount that has shipped and the final amount once the final parts/pieces ship to you. If you would like to be billed at only one time under a partial order, please give us a call to work out the details.
Out of Stock Requests It goes with being one of the leading aftermarket pump parts manufacturer and distributor that from time to time our stock inventory moves so quickly in and out of our facility fulfilling orders that an item that is displayed in stock has actually sold out at the time of your purchase. If this is the case, we will contact you to let you know the status of new stock arrivals. If you wish to keep your order alive we will do so with no problem and will complete the shipping and purchasing process when the new parts arrive.
If you wish to cancel your order simply let us know and we'll cancel it at no charge or risk to you. If you do wish to keep the order live we will consider that an actual order and begin your part resupply and sales transaction.
*Neither Progressivecavityparts.com nor its parent companies nor their replacement aftermarket progressive cavity pump parts are representative, affiliated or associated with Moyno®, Tarby®, Netzsch®, Continental®, Seepex®, Roper® or Allweiler® or their respective parent corporations. All part numbers, product lines and/or descriptions are for reference purposes only.